Madeline sitting with a colleague in a small office pod Achievements Charts? Vibes Lessons Work visas

Hey there :)

In 2017 I left Melbourne for San Francisco. Nine years, a thousand meetings and one pandemic later, I’m home. Here’s what happened in between.

This story starts at Redbubble, a Melbourne company with a mission to support a global community of independent artists. I spent 5 years promoting artists to new and existing fans, and was the voice behind our social media accounts that spoke to a community of over 1M.

In 2013 we were a young brand with a developing voice and identity. By 2017 I had moved to the Bay Area to help our brand leap beyond the e-commerce noise machine. This was peak ‘startups are unstoppable’ era and I was there for the best of it.

Notable life achievements

  • Moved to San Francisco
  • Didn’t die during a snowboarding lesson
See case study: Helping artists thrive on a global marketplace

I figured the local-brand-to-global-company pipeline should continue, so I became the lead copywriter for a Bay Area brand trying to make it big.

Our job was to make water (boring) seem fun and exciting, in a crowded room with a recent rebrand and little brand-recognition. We pushed our brand and creative storytelling through in-store, online and direct-to-consumer channels, then decided to go BIG and make a Super Bowl commercial.

Hint is now the largest privately-owned non-alcoholic beverage company in the US (a mouthful, just like the water).

Notable life achievements

  • Stayed shockingly hydrated
  • Took up rollerskating
See case study: Making water fun

I decided it was time to fulfill the Silicon Valley cliché and get a job in Big Tech. It was mid-pandemic, the world was mostly at home, and algorithmic feeds were getting stale — so this is where Messenger could solve some problems.

We built a brand new public-messaging product from the ground up, connecting people to interest-based communities through instant messaging. In 2022, Messenger Communities was publicly launched personally by Mark Z and soon accounted for 30% of all Messenger sends.

This was great until Messenger started drifting users away from the broader Meta ecosystem. We then became Team Fix-It with months of war rooms and late night design decks. I learned truly how fast a large team could move.

Notable life achievements

  • Almost gave colleagues Covid but didn’t
  • Survived 2 weeks in Australian Hotel Quarantine
See case study: Building a new messaging paradigm

It was AI everywhere all at once. I worked on a suite of experimental user-facing tools, like an AI social assistant and summarization bot. This was where I learned that doubling down on simplicity and craft could lead to the best outcomes in an environment that moved at a dizzying pace.

My proudest work came in writing the governance and risk framework for how our own design teams used AI in their tooling. It was approved by Meta design leads and adopted company wide.

Notable life achievements

  • Survived a 9pm Facetime from my product manager
  • Didn’t befriend an AI bot
See case study: Writing rules for AI before there were any

Most recently, I worked for Facebook on their social team. Our job was to help people see the content their friends are posting — a direct ask from Meta executive leadership (sometimes they’d say jump, you get the rest).

We built out a friends-only feed, taking users back to our “OG facebook” roots, and launched the Friends tab to the US in early 2025, alongside a “low key vibes” rebrand. I also learned that a 1px change can affect the company bottom line.

Notable life achievements

  • Survived Meta in 2025
  • Resigned from Meta in 2026
  • Moved back to Melbourne
See case study: Bringing friends back to Facebook

All data approximate; all trends real.

Fig. 1 — Hills, by commute

Hill (n.): any incline requiring a gear change, mental or bicycle.

Hills per commute: Redbubble Melbourne 0, Redbubble SF 1, Hint SF 7, Meta SF 2, Melbourne again 0.
Alamo Square residents may dispute the Meta figure as an undercount.

Fig. 2 — “You’re still on mute” moments, annually

Incidents counted in both directions.

Mute moments: near zero 2013 to 2019, 847 in 2020, 1,203 in 2021, settling near 300 through 2026.
Shaded region: the beige zone. The line never returns to zero.

Fig. 3 — Instances of “circling back,” annually

Written and verbal. Self and others, within earshot.

Circling back instances: under 15 per year 2013 to 2018, around 50 at Hint, rising to 1,247 by 2023 at Meta, 12 in 2026.
All data approximate; all trends real.

Fig. 4 — Layoffs survived vs. reorgs weathered

Survived (v.): a reduction event occurred within my org and I remained employed.

layoffs survived (3) reorgs weathered (~10)
Layoffs survived: 1 in 2022, 2 in 2023, 3 in 2025. Reorgs weathered: roughly 10 between 2021 and 2025.
The startup years contributed zero data points to either series.

Right now I could go deep into content design systems and strategy, or work horizontally across 0-1 projects and emerging tech.

I thrive in ambiguous problem spaces, I’m relentlessly curious and I learn fast.

If you’re looking for a writer-UX designer-strategist-content systems builder with an eye for systems and some stories from the water-coolers of Silicon Valley, then let’s chat.

Madeline kneeling next to a large yellow heart-hugging emoji statue coworkers! more vibes call me